Please read these terms carefully before making your booking — they contain important information about your rights and obligations. Last updated: 30 July 2026.
These websites and the booking services offered through them are operated by BOOK TAXI GROUP LLC, 8 The Green, Ste A, Dover, DE 19901, United States (hereinafter "Book Taxi Group", "we", "us"). Book Taxi Group is a global value-added ground transportation provider: we operate our own fleet in selected destinations and arrange transfer services through carefully vetted local transport providers elsewhere. All written communication regarding your booking must be sent to team@booktaxigroup.com.
These terms apply to all bookings made through booktaxigroup.com and our network of destination websites. Some destinations operate their own booking site; where a destination site publishes specific conditions, those apply in addition to these terms. By completing a reservation you confirm that you have read, understood and accepted these terms, and that you have the legal authority to accept them on your own behalf and on behalf of your travel companions. You are responsible for due payment, for notifying us of any modification or cancellation, and for informing all travellers in your group of their reservation details.
We provide pre-booked, private door-to-door transportation: airport, port and station transfers, point-to-point journeys, hourly hire and group transportation. Services are performed either by Book Taxi Group directly or by licensed and insured local transport providers acting under our quality standards. Your contract for the transportation service is fulfilled by the operating provider; Book Taxi Group manages the booking, payment, customer support and service guarantee end to end.
A booking is complete when you receive our confirmation and voucher by email. You must provide accurate information at the time of booking — in particular pickup address, date and time, flight number for airport pickups, passenger count, luggage, and a mobile phone number reachable during travel (ideally with WhatsApp). We cannot be responsible for service failures caused by inaccurate or incomplete booking details. If you do not receive a confirmation email, contact us before travelling.
All prices are quoted before you book and are all-inclusive: taxes, tolls, meet & greet where applicable, and standard waiting time are included. There are no surcharges on arrival. Payment is taken at the time of booking in the currency displayed, through our secure payment provider; we never store your full card details. Where a price has been displayed in a converted currency for your convenience, the charged amount and currency are shown before you confirm payment.
You may request changes to your booking (date, time, addresses, flight number, passenger details) through our support channels. Amendments are free of charge and subject to availability when requested with reasonable notice before pickup. Changes that alter the nature of the service (route, vehicle category, passenger count) may result in a price adjustment, which we will confirm with you before applying it.
Cancellations made up to 24 hours before the scheduled pickup receive a full refund. Cancellations made within 24 hours of pickup, and customer no-shows, are non-refundable, as the vehicle and driver will already have been assigned to your service. Where a destination or service type applies a different cancellation window, it is stated at the time of booking. Refunds are returned to the original payment method.
For airport pickups we monitor your flight and adjust the pickup time automatically at no cost — including delayed arrivals. Your driver waits at the agreed meeting point with a name sign, with free waiting time from the actual landing time. For non-airport pickups, a shorter complimentary waiting period applies from the booked time. If you cannot locate your driver, you must contact the 24-hour helpline shown in your booking confirmation (or WhatsApp) before leaving the pickup point or arranging alternative transport; failure to do so may be treated as a customer no-show.
We plan every journey with adequate margins, but travel times can be affected by traffic, weather, road closures, security controls and other events outside our reasonable control. We recommend allowing sufficient buffer for onward connections. Neither Book Taxi Group nor the operating provider is liable for consequential losses (such as missed flights or connections) caused by events of force majeure or circumstances beyond our reasonable control.
Passengers must behave respectfully towards the driver and vehicle, use seat belts where required, and comply with local law. Smoking and the consumption of alcohol in the vehicle are not permitted. The driver may refuse carriage, without refund, to passengers whose conduct endangers safety. Child seats must be requested at the time of booking where required. Luggage must correspond to what was declared at booking; oversized items (sports equipment, wheelchairs, extra bags) must be declared in advance.
The operating provider carries the legally required passenger transport licences and liability insurance for the service. To the maximum extent permitted by applicable law, Book Taxi Group's aggregate liability in connection with a booking is limited to the price paid for that booking, and we are not liable for indirect or consequential losses. Nothing in these terms limits or excludes liability that cannot be limited or excluded under applicable law, including mandatory consumer protection rights in the country where you habitually reside — if you are a consumer in the European Union or the United Kingdom, you retain the protections granted by your local consumer law.
If something did not go as it should, we want to know. Complaints must be submitted in writing to team@booktaxigroup.com within 30 days of the service date, quoting your booking reference. We investigate every complaint against operational records (driver GPS and timestamps, contact logs, flight data) and respond with a resolution. Where compensation is due, it is refunded to the original payment method.
The content of our websites (text, design, logos, software) is owned by or licensed to Book Taxi Group and may not be reproduced without permission. You may not use the website for any unlawful purpose, nor attempt to interfere with its operation, scrape its content, or make speculative or fraudulent bookings.
The personal data you provide is processed as described in our Privacy Policy, which forms part of these terms.
We may update these terms from time to time. The version in force at the time of your booking applies to that booking. The date of the last revision is shown at the top of this page.
These terms are governed by the laws of the State of Delaware, United States, without prejudice to any mandatory consumer protections of the country in which you habitually reside. Before any formal proceedings, we ask that you contact us first — the overwhelming majority of issues are resolved directly by our support team.
